CALL CENTER REPRESENTATIVE
Supports the scheduling of patients providing routing of incoming/outgoing calls.
Desired Education or Certifications Criteria
High School Diploma or GED equivalent.
Experience in medical setting or multiple line phone system preferred.
Knowledge of medical terminology is a plus.
Responsibilities / Functional Job Description
Monitors and directs incoming and outgoing calls in a timely manner
Schedules, reschedules, cancels, and confirms appointments accurately
Coordinates walk-ins and triaging with clinic staff
Blocks out provider and staff schedules as requested by supervisor in a timely manner
Informs patients of sliding fee program and requirements
Answers general questions and provides directions to clinics
Informs caller of special appointment requirements
Ensures proper procedures are followed as per NVHC policy and procedure
Provides customer service and cultural competence
Ability to interact effectively and positively with other staff members
Provides quality management and works to continually improve customer service
Ensures compliance with HIPAA, OSHA, and other regulatory agencies
Performs other duties as assigned
Desired Knowledge, Skills & Abilities
Fluent in English and Spanish, both verbal and written
Knowledge of general office practices in a clinical setting; including Electronic Health Records
Skilled in operating computer databases and attention to detail
Ability to read, write, and calculate mathematical figures
NVHC s Equal Employment Opportunity Statement:
Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability marital status, parental status, sexual orientation or any other category protected by law.
Americans with Disabilities Act (ADA) Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.